Hot Lunch FAQs

Frequently Asked Questions

1: What is the ordering deadline?
Answer: My Green Lunch will be sourcing only the highest quality and freshest food for your children; this requires careful planning and sourcing. Our goal is to be sustainable and affordable, to this end we need to minimize food waste that can occur when over ordering. These factors necessitate that all orders be placed no later than 1 day before lunch service. We encourage parents to place orders for the month so that you do not miss placing orders.

Example:
Sunday by 9:00AM for Monday
Monday by 9:00AM for Tuesday
Tuesday by 9:00AM for Wednesday
Wednesday by 9:00AM for Thursday
Thursday by 9:00AM for Friday

2: How can I pay for My Green Lunch meals?
Answer: Parents can order online using a credit card (Visa, MasterCard or American Express). Please note that My Green Lunch is a pre-paid service.

3. How often do I have to order?
Answer: You may order for as many days or as few days as you want to for the entire month. Note that we have a $.30 transaction fee per order that is credited to your account if you purchase more than $15.00 (about 3 lunches). We encourage you to place the order for the month and cancel and/or change as you need to online (up until 9:00AM the day before lunch is served). Please note that once you have created an account, we will send out a courtesy email no more than twice a week to remind you that lunch has not been ordered. Simply opt out if you’re not interested in receiving notifications.

4. How do I manage my order history and track what I purchased?
Answer: You will receive a confirmation order summarizing what you purchased for your child for the month. You can also download and synchronize all of your child’s purchase for the month into Google or Outlook for easy recall of what was ordered. You can also login to your account to view both calendar and list view.

5: How do I cancel an order?
Answer: To cancel an order, click on the ‘Order’ tab. Go to the date that you want to cancel, and click on the menu item you have ordered, which will be highlighted. This will bring up a window to the left, and at the bottom you can select ‘Credit Purchase’. Then you can go back to the top of the calendar, and see the amount that has been credited to your My Green Lunch account. This credit will provide you with the ability to purchase another lunch for that month or save it for a future month.

6: How long do I have to cancel an order?
Answer: In the event your child is sick, you have until 9:00AM the day before lunch is served to cancel an order to receive 100% credit. If unable to cancel online after the deadline, simply email info@mygreenlunch.com by 5:00PM the day before the schedule lunch to receive 50% credit.

7: What makes My Green Lunch “Green”?
Answer: My Green Lunch uses only compostable and recyclable products in our school lunch program. We source all of our compostable products from World Centric, a non-profit based in Palo Alto, CA. We are firm believers in a full circle, cradle to grave program and will work with Casa di Mir Montessori School to ensure that all waste is properly collected for commercial composting.

8: What is the size of each Meal?
Answer: Each meal is a sizeable portion size and meets or exceeds the dietary requirements of children from 2 to 15 years old. To give you an idea how each meals are, we have included pictures showing what a typical meal will look like. The one on the left is how we serve meals each day, the one on the left is that same meal, just plated for illustration purposes.

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